Gartner Research

Simplify UCC Requirements Gathering With Activity-Based Role Profiles

Published: 17 October 2013

ID: G00247589

Analyst(s): Bern Elliot , Steve Blood


Simplify the complex task of defining your organization's unified communications and collaboration requirements by first segmenting all end users into activity-based roles. This process helps UCC planners produce end-user profiles for use in road maps, business cases and cost estimates.

Table Of Contents
  • Key Challenges



  • Step 1: Identify the Activity-Based Roles Within Your Organization; Segment All Employees to Activity-Based Role Profiles
  • Step 2: Validate and Adjust Your Estimates, Activity-Based Role Definitions and Desired Functionality Categories as Needed
  • Step 3: Finalize Activity-Based Roles by Narrowing Them to a Manageable Size, Creating Subtypes and Giving Each an Effective Description
  • Step 4: If Needed, Validate and Socialize High-Level Findings
  • Step 5: Document Findings in a Format That Can Be Easily Shared and Used in UCC Planning and Business Processes

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