Gartner Research

The Importance of Open Platform Strategies for CSPs Joining Emerging Digital Ecosystems

Published: 18 October 2013

ID: G00248658

Analyst(s): Neil Osmond, Mentor Cana

Summary

Communications service providers are implementing new platform strategies that allow them to be a part of emerging digital ecosystems. Open platforms, investment in customer experience and effective and efficient use of IT resources are all key to success.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The coalescence of digital content and applications around nontraditional competitors is forcing CSPs to find new ways to compete in emerging digital ecosystems
  • Building open platforms to enable participation in new digital ecosystems is a strategic option. It will lead CSPs to improve customer experience, open up capabilities via open and standardized APIs, develop partner management capabilities and utilize BI and customer analytics to derive new sources of value.
    • Focus on Customer Experience and Partnerships
  • Profitable participation in digital ecosystems demands that CSPs have efficient and effective operational systems and processes where the outcome is an increased focus on the reuse and review of core IT skills and competencies

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