Gartner Information Technology Research

Gartner Magic Quadrant for Communications Outsourcing and Professional Services

Summary

We examine 18 providers of IT and process services for corporate networks and communications systems worldwide. IT leaders should use this Magic Quadrant when looking for providers of ongoing managed services or outsourcing agreements, or for project-based services.

Published: 21 October 2013

ID: G00248352

Analyst(s): Eric Goodness , Christine Tenneson

Table Of Contents

Market Definition/Description

  • Communications IT Service Definitions
    • IT Management Services
    • Hardware Maintenance and Software Support Services
    • Development and Integration Services
    • Process Management
    • IT Consulting Services
    • Unified Communications as a Service
    • Technologies Under Management

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • AT&T
    • Avaya
    • BT Global Services
    • Cisco
    • CSC
    • Dimension Data
    • HCL Technologies
    • HP
    • Huawei
    • IBM
    • NEC
    • NextiraOne
    • Orange
    • Telefonica
    • Verizon
    • Vodafone
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Competitive Landscape
  • User References

Market Overview

  • Attaining Targeted Cost-Benefits
  • Flexibility in Contracts Related to Engagement and Consumption Models
  • Improved Operational and Technology Performance
  • Program Management

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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