Gartner Information Technology Research

Gartner Magic Quadrant for Communications Outsourcing and Professional Services


We examine 18 providers of IT and process services for corporate networks and communications systems worldwide. IT leaders should use this Magic Quadrant when looking for providers of ongoing managed services or outsourcing agreements, or for project-based services.

Published: 21 October 2013

ID: G00248352

Analyst(s): Eric Goodness , Christine Tenneson

Table Of Contents

Market Definition/Description

  • Communications IT Service Definitions
    • IT Management Services
    • Hardware Maintenance and Software Support Services
    • Development and Integration Services
    • Process Management
    • IT Consulting Services
    • Unified Communications as a Service
    • Technologies Under Management

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • AT&T
    • Avaya
    • BT Global Services
    • Cisco
    • CSC
    • Dimension Data
    • HCL Technologies
    • HP
    • Huawei
    • IBM
    • NEC
    • NextiraOne
    • Orange
    • Telefonica
    • Verizon
    • Vodafone
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Competitive Landscape
  • User References

Market Overview

  • Attaining Targeted Cost-Benefits
  • Flexibility in Contracts Related to Engagement and Consumption Models
  • Improved Operational and Technology Performance
  • Program Management

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.