Gartner Research

Competitive Landscape: Managed Print Services, Worldwide, 2013

Published: 21 October 2013

ID: G00255455

Analyst(s): Elizabeth Kim , Ken Weilerstein


As the managed print services market continues to mature, MPS customers are seeking value beyond cost savings from fleet optimization. As a result, MPS providers are expanding their services into optimizing the document workflows that support business processes.

Table Of Contents


  • Competitive Situation and Trends
    • Inclusion Criteria
    • Definitions
    • Market Trends
  • Market Players
  • The Future of Competition
    • The Paradoxes of MPS
    • Opportunity for Independent MPS Providers
    • Success Factors
    • MCS Transition
  • Competitive Profiles
    • ARC Document Solutions
    • Canon
    • HP
    • Konica Minolta
    • Kyocera Document Solutions
    • Lexmark
    • Pitney Bowes
    • Ricoh
    • Toshiba
    • Xerox
  • References and Methodology

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.