Gartner Research

IT Service Desk Vendor Landscape for SMBs

Published: 23 October 2013

ID: G00247664

Analyst(s): Jarod Greene, Mike Cisek , Jeffrey Brooks

Summary

Small or midsize businesses in search of a simple IT service desk offering will find a crowded, vast and competitive market. This research helps small and midsize organizations navigate the space.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Distinguish IT Service Desk Vendors From ITSSM Tool Vendors
    • Recommendation
  • Weigh the Trade-Offs Between Large Vendors Versus Small Vendors
    • Recommendations
  • Learn the IT Service Desk Vendor Landscape
    • Traditional ITOM Vendors
    • Adjacent IT Service Desk Vendors
    • Other Vendors to Consider
    • Recommendation
  • Do Not Assume That SaaS Is Synonymous With Simple
    • Recommendations

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