Gartner Information Technology Research

Gartner Magic Quadrant for Operations Support Systems

Summary

This Magic Quadrant rates vendors that sell end-to-end solutions for service assurance and fulfillment, including network resource management, service inventory and catalog, and order management; also, provisioning and activation for communications service providers.

Published: 24 October 2013

ID: G00248651

Analyst(s): Martina Kurth

Table Of Contents

Market Definition/Description

  • Definition
  • OSS Functionality
  • Market Spending
  • Market Evolution

Magic Quadrant

  • Vendor Strengths and Cautions
    • Alcatel-Lucent
    • Amdocs
    • Clarity
    • Comarch
    • Ericsson
    • HP
    • Huawei
    • IBM
    • NetCracker Technology
    • Nokia Siemens Networks
    • Oracle
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

  • Move Toward End-to-End Architectures
  • Best-of-Suite Platform Approach
  • CEM Embraces OSS
  • Increasing Complexity of Managing New Technologies and Services
  • Market Structure

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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