Gartner Research

Increase Mobile Productivity by Choosing the Right App, for the Right Device, for the Right User

Published: 24 October 2013

ID: G00254882

Analyst(s): Bill Pray


Mobile devices have extended productivity beyond the desktop to anytime and anywhere. IT must grapple with numerous devices, use cases, apps and users to optimize the enterprise's mobile investments and meet needs. This document helps IT decide how to support mobile productivity for the enterprise.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance

The Gartner Approach

The Guidance Framework

  • Prework
  • Task/App
  • Device
    • Select Device Based on Fitness for Task
  • Use Case
    • Define Tier 2 Use Cases
  • User Groups
    • Employ User Segmentation From Prework
  • Source/Support
    • Decide Whether IT or Users Supply and Support the Solution(s)
  • Examples
    • PDF Annotation
    • Web Conferencing
    • Travel
    • Custom App: Field Repair
  • Follow-Up

Risks and Pitfalls

  • Failure to Adapt to Changes in Mobile Device Landscape
  • Failure to Keep Up With Consumerization
  • Supporting too Many or too Few Mobile Productivity Solutions

Recommended Reading

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