Gartner Research

Are Mobile Devices Too Revealing? Balancing Privacy and Information Protection in COPE and BYOD Mobility Programs

Published: 29 October 2013

ID: G00255338

Analyst(s): Heidi L. Wachs, Trent Henry


A chasm exists between perception and reality when it comes to privacy and information protection on mobile devices. Technical and programmatic controls can balance enterprise information protection needs with privacy concerns.

Table Of Contents

Summary of Findings


  • COPE and BYOD Are Teenagers: Angst and Growing Pains
  • How Does Privacy Apply to Mobility?
  • Legal Perspectives and Privacy Frameworks
    • Privacy Frameworks
  • Employer vs. Employee Expectation of Privacy
    • Personas, Use Cases and Work Styles
    • COPE
    • BYOD
  • Technical Controls for Privacy and Information Protection
    • Remote Device Wipe
    • MAM and Containerization
    • Secured Browsing
  • Strengths
    • Programs
    • Technical Controls
  • Weaknesses
    • Programs
    • Technical Controls

The Details

  • Information Protection and Privacy Checklist for COPE and BYOD Programs
    • Questions for the Organization
    • Questions for EMM Vendors
  • COPE and BYOD Lessons Learned
    • Case Study 1: Culture and Attitude Prevented BYOD
    • Case Study 2: Similarities Don't Translate to Risk Tolerance

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