Gartner Research

Health Delivery Organization CIOs Must Deliver a Robust Technical Infrastructure for Electronic Health Records Success

Published: 30 October 2013

ID: G00255720

Analyst(s): Zafar Chaudry, M.D., Barry Runyon


HDOs implementing electronic health record systems often underestimate infrastructure requirements. CIOs and CTOs must take these requirements into account or risk poor performance, service interruptions and unscheduled downtime that can adversely impact patient care.

Table Of Contents
  • Key Challenges



  • Maintain an Unwavering Focus on the IT Infrastructure and Services Necessary to Deliver a Responsive and Highly Available EHR System
  • Ensure the High Availability of Your EHR System Through the Introduction of Processing, Storage, Network, Power and Cooling Redundancies
  • Deploy End-User Experience Monitoring Tools to Measure Performance and Availability, and to Compensate for Functional Gaps

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