Gartner Research

Four Steps to Optimize Configuration Management Process and Tools

Published: 31 October 2013

ID: G00258557

Analyst(s): Ronni Rosenstein


Configuration management processes can mitigate risks and enable operational agility. IT operations leaders must standardize configuration management processes across all domains, choose the right configuration management tools, and improve alignment with change management and other processes.

Table Of Contents
  • Key Challenges



  • Step 1: Assign a Configuration Manager
  • Step 2: Enforce Standards With Configuration Management to Gain Efficiencies and Reduce Cost
  • Step 3: Assess and Document the Current State of Your Configuration Management Process and Tools Across all IT Operations Domains
    • Step 3a: Document Your Processes
    • Step 3b: Assess Current Configuration Management Tools
  • Step 4: Choose the Right Types of Configuration Automation Tools for the Job

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