Gartner Research

Competitive Landscape: SMB Unified Communications, North America, 2013

Published: 31 October 2013

ID: G00248946

Analyst(s): Megan Fernandez


This report analyzes the small-and-midsize-business premises-based unified communications competitive landscape. The market is dynamic and highly competitive; to grow revenue, providers must aggressively enhance solutions and evolve go-to-market strategies.

Table Of Contents


  • Competitive Situation and Trends
    • Market Definition
    • Inclusion Criteria for Profiling
  • Market Players
    • Small-Business Focus
    • Midsize-Business Focus
    • Larger-Enterprise Focus
    • Broad Positioning
  • The Future of Competition
    • SMB UC Technology Trends
  • Competitive Profiles
    • Avaya
    • Cisco
    • Digium
    • Interactive Intelligence
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Toshiba
    • Unify
  • References and Methodology

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