Gartner Research

Critical Capabilities for Telecom Expense Management

Published: 04 November 2013

ID: G00251064

Analyst(s): Tom Eagle


IT sourcing leaders evaluating telecom expense management solution vendors will find that providers have different strengths in particular use cases. Use this research to assess the applications and services of TEM providers and choose offerings that match your needs.

Table Of Contents

What You Need to Know


  • Introduction
  • Service Class Definition
  • Critical Capabilities Definition
    • Sourcing Management
    • Order and Provision Management
    • Inventory Management
    • Invoice and Contract Management
    • Usage Management
    • Dispute Management
    • Reporting and Business Intelligence
  • Use Cases
    • Overall
    • Resource and Cost Visibility and Control
    • Fixed TEM Outsourcing
    • Mobile TEM Outsourcing
    • Fixed Sourcing
    • Mobile Sourcing
  • Inclusion Criteria
  • Critical Capabilities Rating
  • Software and Service Solutions Viability
  • Vendors
    • Dimension Data
    • IBM (Emptoris)
    • MDSL
    • Tangoe
    • Telesoft
    • Veramark

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