Gartner Information Technology Research

Gartner Magic Quadrant for Unified Communications as a Service, North America


This Magic Quadrant examines 16 of the leading UCaaS providers. The 16 providers evaluated in this research vary widely in terms of richness of services, branding, experience and ability to scale. Use this document as a planning tool as part of your UCaaS sourcing strategy.

Published: 05 November 2013

ID: G00251916

Analyst(s): Daniel O'Connell , Bern Elliot

Table Of Contents

Market Definition/Description

  • The Key UCaaS Components
    • Key Achievements in 2013
    • Primary Gaps in 2013

Magic Quadrant

  • Vendor Strengths and Cautions
    • 8x8
    • AT&T
    • Avanade
    • Broadview Networks
    • CSC
    • Evolve IP
    • Google
    • Intermedia
    • Microsoft
    • Mitel
    • Orange Business Services
    • ShoreTel
    • Sprint
    • Thinking Phone Networks
    • Verizon
    • West
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

  • Key Participants
  • Pricing
  • Hybrid Deployment

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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