Gartner Research

South Africa as an Offshore Services Location: Demonstrating its Prowess as a Call Center Option in EMEA

Published: 06 November 2013

ID: G00255332

Analyst(s): Susanne Matson , Ian Marriott

Summary

South Africa has very good English language skills and a strong cultural compatibility with its target markets, especially the U.K. Sourcing managers should consider South Africa for English language BPO call centers rather than application services or IT infrastructure work.

Table Of Contents

Analysis

  • Language
  • Government Support
  • Labor Pool
  • Infrastructure
  • Educational System
  • Cost
  • Political and Economic Environment
  • Cultural Compatibility
  • Global and Legal Maturity
  • Data and Intellectual Property Security and Privacy

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