Gartner Research

Ten Steps to Better IT Services Sourcing Decisions

Published: 06 November 2013

ID: G00252772

Analyst(s): Allie Young, Linda Cohen

Summary

When triggers for change arise, such as cloud services, sourcing executives need to review their strategies and consider new delivery models. Gartner's 10 steps will help them make more disciplined and objective decisions about whether traditional or alternative delivery models are best.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Cloud Sourcing Strategies Are now Fundamental to IT and Business Strategies
  • Sourcing Executives Need a Strategic Approach to Making Business-Driven Sourcing Decisions
  • The New Sourcing Decision Framework — 10 Steps Based on Five Key Questions
  • Step 1: Establish Sourcing Goals and Expectations
    • Actions
    • Caveats
  • Step 2: Define and Confirm the Current and Future Portfolio of IT Services
    • Actions
    • Caveats
  • Step 3: Determine the Current and Future Asset Allocation Preferences
    • Actions
    • Caveats
  • Steps 4 and 5: Identify Services That Are Targets for Change and Evaluate the Optimum Source of Supply That Will Meet Business Objectives
    • Action
    • Caveats
  • Step 6: Determine the Most Appropriate Service Delivery Model
    • Action
    • Caveats
  • Step 7: Align Pricing Models With Value Expectations
    • Actions
    • Caveats
  • Step 8: Consider IT Services Market Offerings
    • Actions
    • Caveats
  • Step 9: Specify IT Asset Location Preferences
    • Actions
    • Caveats
  • Step 10: Identify the Best Service Delivery Locations
    • Actions
    • Caveats
  • Internal or External Events Can Trigger Changes in Sourcing Strategies
    • Caveats
  • Conclusion

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