Gartner Research

How to Prioritize Government Mobile and Social Applications

Published: 06 November 2013

ID: G00258195

Analyst(s): Andrea Di Maio


As mobile devices and the use of social networks become pervasive, many jurisdictions struggle with determining which services to provide through mobile channels and to enrich with social capabilities. Here, we present a high-level approach for IT and business executives to drive these decisions.

Table Of Contents


  • Criteria for Mobile Government Services
  • Criteria for Social Engagement in Government Services
  • A Decision Framework to Prioritize Services

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