Gartner Research

The Internet of Things Challenges Smart City Processes and Culture

Published: 07 November 2013

ID: G00258099

Analyst(s): Lily Mok , Alfonso Velosa


Internet of Things systems deployed by smart city departments will generate big data. When using this data, CIOs and business unit leaders in city departments must satisfy stakeholder expectations, and overcome organizational and cultural issues to maximize the return on their investments.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • There is a mismatch with key stakeholders' expectations about what the IoT can bring to city departments. This prescribes and limits the capabilities of CIOs and other business leaders to develop and execute their IoT strategies.
  • Vendors often offer new technology solutions. As a result, CIOs and other BU leaders need to avoid getting distracted from pursuing their goals and solving issues with processes and people
  • The arrival of big data generated by IoT systems requires BU and CIO leadership teams to have champions who will lead the process changes and drive the adoption of big data

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