Gartner Research

Predicts 2014: Banks and Investment Services Firms Must Adapt to a Radically Changing Business Environment

Published: 07 November 2013

ID: G00258025

Analyst(s): David Furlonger , Alistair Newton, Mary Knox, Christophe Uzureau , Pete Redshaw, David Schehr


The most immediate pressures of the long economic downturn may be gone. However, banks and other financial services providers still face dramatic changes in everything from the nature of the competition to the expectations of their customers.

Table Of Contents


  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.