Gartner Research

Three Sourcing Options for Government Shared Services

Published: 07 November 2013

ID: G00254561

Analyst(s): Bryan Pagliano

Summary

Pressure is growing on government shared-service organizations to cut costs and improve services. This research advises shared-service executives on how to evaluate sourcing options to best achieve these outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Executives leading government shared services should regularly review their service portfolio and sourcing strategy to determine if alternatives to internal sourcing exist that would be more cost-effective, agile and robust
    • Internal Sourcing
  • Executives leading government shared services should consider a PPP in which outcomes could be accelerated through turnkey private-sector capabilities
    • Public-Private Partnerships
  • Executives leading government shared services in general should begin developing externalization competencies focused on service orchestration, vendor management and service integration across multiple providers
    • Externalization
  • The Future Will Lie in Between

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