Gartner Research

SaaS, BPaaS and CSB Need Three Capabilities to Innovate or Transform the Business

Published: 11 November 2013

ID: G00250588

Analyst(s): Michele Cantara, Benoit Lheureux


Cloud is now used to transform and innovate businesses, not just to support commodity processes. Senior IT executives and business process owners should evaluate process visibility, accountability and adaptability of SaaS, BPaaS and CSB to see if a cloud service can support business process change.

Table Of Contents
  • Key Challenges


Case Study


  • Pay Attention to Business Results a Cloud Service Will Deliver in Support of Business Innovation or Transformation Programs, Rather Than Overfocusing on Its Reduced Capital-Expense Benefits
  • Use the Gartner Pace-Layered Application Strategy to Identify When Systems of Differentiation and Innovation Are Needed
  • Use Our Checklist to See If You Need to Further Investigate Process Visibility, Accountability or Adaptability Capabilities of SaaS, BPaaS and CSB
  • Understand How CSB Providers of Aggregation, Integration and Customization Brokerage Should Use Process Visibility, Accountability and Adaptability
  • Identify the BPM Technologies That SaaS, BPaaS or CSB Need When High Levels of Process Visibility, Accountability and Adaptability Are Required

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