Gartner Research

Critical Capabilities for Corporate Telephony

Published: 11 November 2013

ID: G00250353

Analyst(s): Geoff Johnson, Jay Lassman, Steve Blood


Many viable telephony platforms are available to support voice over IP implementations. This research will help planners and buyers responsible for corporate telephony and unified communications differentiate and select from among 11 enterprise offerings.

Table Of Contents

What You Need to Know


  • Introduction
  • Product Class Definition
  • Critical Capabilities Definition
    • Architecture
    • Scalability
    • Administration and Remote Support
    • Mobility
    • UC Integration
  • Use Cases
    • Overall
    • Centralized Enterprises
    • Distributed Enterprises
  • Inclusion Criteria
  • Vendors Added
  • Vendors Dropped
  • Critical Capabilities Rating
  • Product Viability
  • Vendors
    • Aastra
    • Alcatel-Lucent
    • Avaya
    • Cisco
    • Huawei
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Toshiba
    • Unify

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