Gartner Research

Ask Tough Postimplementation Questions to Evaluate the Success of Your ERP Initiative

Published: 13 November 2013

ID: G00258809

Analyst(s): Carol Hardcastle

Summary

The success of an ERP initiative is not measured by going live on time and on budget, but on the delivery of business value. We set out the questions IT and business leaders should ask in postimplementation reviews to assess the success of their ERP initiatives.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Conduct Regular Reviews After Implementation That Continue to Seek and Drive Value
  • Ask Tough Questions During These Reviews to Seek the Value That Was Committed, and Then Continue to Mine for More Value
  • Ingrain Accountability and Governance for Ongoing Exploitation and Evolution That Will Maximize the Value From the Investment

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