Gartner Research

BPM Reinvents Mobile Work

Published: 13 November 2013

ID: G00258178

Analyst(s): Bruce Robertson


Insurance claims management provider Crawford & Company's leading-edge use of mobile business process management has transformed adjuster field work and business effectiveness, illustrating best practices for any business willing to innovate.

Table Of Contents
  • Key Challenges


  • Case Example: Crawford & Company


  • Identify Mobile Business Operations to Not Just Improve for Efficiency, but Transform for Effectiveness
  • Leverage New, Smart Device Capabilities to Innovate Mobile Work
    • Beyond Mobile BPM
  • Work Closely With Vendors and Internal Constituencies, Particularly Mobile

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