Gartner Research

Achieve the Integrated I&O Vision by Focusing on Information Exchanges

Published: 15 November 2013

ID: G00259099

Analyst(s): George Spafford , Ian Head


Infrastructure and operations organizations seeking to optimize their processes and functions need to carefully factor in, and manage, information as well as people, process and technology.

Table Of Contents
  • Key Challenges



  • Review Objectives Set by the SMGT 1
  • Utilize a Six-Step Approach to Optimize Information Flows
    • Identify Process Customers
    • Understand Real Need to Accomplish Objectives
    • Identify How to Correctly Produce the Information So the Customers Can Obtain Maximum Value
    • Focus on Making the Best Use of the Tools You Already Have
    • Produce and Maintain a Road Map of Incremental Improvements of Your Information Exchanges in Terms of Both Future Work and What Has Been Accomplished
    • Make Continual Information Improvement a Natural Part of Life in Your Enterprise


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