Gartner Research

Best Practices for Managed Content Services and MPS — People, Organization and Structure

Published: 15 November 2013

ID: G00256432

Analyst(s): Sharon McNee, Ken Weilerstein

Summary

Any organization that would like to reduce its dependence on paper and its spending on printing must understand what is really holding it back and how to solve the problem. Creating a leadership structure to shepherd change is critical to success.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • The Crux of the Problem
  • The Consequences of the Problem
  • What to Do About It
    • Use the Needs Assessment as a Way to Involve and Rally Stakeholders, as Well as Secure and Sustain Executive Support and Sponsorship
    • Beyond the Initial Project, Create a Structure for Leadership That Will Ensure Multiyear Success
    • Identify the Departmental Liaisons
    • Communicate Effectively With the Liaisons Over Time
    • Designate a Long-Term Point of Contact With the MCS Provider

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.