Gartner Research

Best Practices for Managed Content Services and MPS — People, Organization and Structure

Published: 15 November 2013

ID: G00256432

Analyst(s): Sharon McNee, Ken Weilerstein


Any organization that would like to reduce its dependence on paper and its spending on printing must understand what is really holding it back and how to solve the problem. Creating a leadership structure to shepherd change is critical to success.

Table Of Contents
  • Key Challenges



  • The Crux of the Problem
  • The Consequences of the Problem
  • What to Do About It
    • Use the Needs Assessment as a Way to Involve and Rally Stakeholders, as Well as Secure and Sustain Executive Support and Sponsorship
    • Beyond the Initial Project, Create a Structure for Leadership That Will Ensure Multiyear Success
    • Identify the Departmental Liaisons
    • Communicate Effectively With the Liaisons Over Time
    • Designate a Long-Term Point of Contact With the MCS Provider

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