Gartner Research

Best Practices Aren't Always Best

Published: 18 November 2013

ID: G00258481

Analyst(s): Jeffrey Brooks, George Spafford


Infrastructure and operations organizations leveraging best-practice reference sources such as ITIL, COBIT or CMMI in a wholesale manner may fail to achieve improvement, and often make things worse. I&O leaders need to take an innovative approach to looking for guidance from reference frameworks.

Table Of Contents
  • Key Challenges



  • Define What's Needed to Support the Business and Adopt Guidance
  • Leverage Experienced People to Supplement Knowledge
  • Deploy New Approaches Incrementally
  • Combine Relevant Methodologies
  • Bottom Line

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