Gartner Research

Predicts 2014: Digitalization in Retail Means M-Commerce Grows, E-Commerce Slows, Personalization Misfires and 3D Printing Transforms

Published: 18 November 2013

ID: G00259085

Analyst(s): Kelsie Marian , Miriam Burt, John Davison, Robert Hetu


Consumers are continuing to use the power of digital technologies to redefine the way in which they interact with retailers. Retail CIOs should advise the business on how to make the best use of retail technology to transition to customer-led business models.

Table Of Contents


  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

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