Gartner Research

Survey Analysis: R&D, Innovation and Onshore Skills Drive Investment of IT Services

Published: 19 November 2013

ID: G00257879

Analyst(s): Gianluca Tramacere, Dean Blackmore , Twiggy Lo


Twenty-seven of the top IT services providers worldwide accounted for more than $148 billion of the market. Practice leaders and strategy professionals should use Gartner's survey findings to understand where to invest and to compare their investment strategies with those of industry leaders.

Table Of Contents

Survey Objective

Data Insights

  • A Majority of Service Providers Are Increasing Investment in Sales, Marketing and R&D
    • Implication
  • Staffing Investment in Onshore, Nearshore and Offshore Services Is Being Maintained or Increased
    • Implication
  • Innovation Will Be a Major Area of Investment for Service Providers in the Near to Medium Term
    • Implication
  • Technology and Business Consulting Firms Are Key Partners of a Successful Ecosystem
    • Implication
  • Methodology

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