Gartner Research

Six Best Practices Deliver Results in the Front Office

Published: 19 November 2013

ID: G00255704

Analyst(s): Leigh McMullen , Patrick Meehan, Jeffrey Cole


In moving from the back office to the front office, CIOs and IT leaders need to adopt new rules and practices to ensure success. Six practices that are very different and often counterintuitive to those used in the back office will help deliver successful front-office results.

Table Of Contents


  • Practice 1: Build the Right Leadership Team
    • Case Study Snapshots
  • Practice 2: Mine the Front Office for Ideas
    • Case Study Snapshot
  • Practice 3: Concentrate on Creating Capabilities
    • Case Study Snapshot
  • Practice 4: Magnify the Effects of Microinnovation
    • Case Study Snapshot
  • Practice 5: Implement a New-Solution Life Cycle
    • Case Study Snapshots
  • Practice 6: Build on Flexible Infrastructure
    • Case Study Snapshots

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