Gartner Research

Capabilities, Not Systems, Will Power the Front Office

Published: 19 November 2013

ID: G00255734

Analyst(s): Jeffrey Cole, Leigh McMullen , Patrick Meehan


The standardization and commoditization of the system approach in the back office are often counterproductive in the front office. CIOs and IT leaders must ensure the front office has flexible, adaptable and agile capabilities to meet people's work style needs.

Table Of Contents


  • The Front Office Demands Less Standardization and More Autonomy
    • Meet the Different Needs of the Front Office
    • Know the Difference Between a Capability and a System

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