Gartner Research

Capabilities, Not Systems, Will Power the Front Office

Published: 19 November 2013

ID: G00255734

Analyst(s): Jeffrey Cole, Leigh McMullen , Patrick Meehan

Summary

The standardization and commoditization of the system approach in the back office are often counterproductive in the front office. CIOs and IT leaders must ensure the front office has flexible, adaptable and agile capabilities to meet people's work style needs.

Table Of Contents

Analysis

  • The Front Office Demands Less Standardization and More Autonomy
    • Meet the Different Needs of the Front Office
    • Know the Difference Between a Capability and a System

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.