Gartner Research

ERP Support: Midmarket Strategies

Published: 19 November 2013

ID: G00252748

Analyst(s): Christian Hestermann , Pat Phelan


Midmarket enterprises are typically pressed to deliver application support services with few resources and limited budgets. Midmarket ERP leaders should use these best practices for structuring, sourcing and managing internal and external ERP support teams.

Table Of Contents
  • Key Challenges



  • Establish a Change Control Group to Govern Business Process and Application Change Requests
  • Heavily Leverage Staffing Planning Tools/Techniques, Set Clear Priorities and Monitor Workloads When Maintenance and Project Roles Are Performed by the Same Individuals
  • Determine Which Roles Can Reasonably Be Filled by the Internal Support Team
  • Establish Service Management as a Discipline When Services Are Outsourced
  • Consider Your Implementation Partner as a Source for Staffing External Support and Optimization of Your ERP
  • Cloud-Based or SaaS Deployments Can Help to Reduce the Workload to Operate an ERP Solution

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