Gartner Research

ERP Support: Midmarket Strategies

Published: 19 November 2013

ID: G00252748

Analyst(s): Christian Hestermann , Pat Phelan

Summary

Midmarket enterprises are typically pressed to deliver application support services with few resources and limited budgets. Midmarket ERP leaders should use these best practices for structuring, sourcing and managing internal and external ERP support teams.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish a Change Control Group to Govern Business Process and Application Change Requests
  • Heavily Leverage Staffing Planning Tools/Techniques, Set Clear Priorities and Monitor Workloads When Maintenance and Project Roles Are Performed by the Same Individuals
  • Determine Which Roles Can Reasonably Be Filled by the Internal Support Team
  • Establish Service Management as a Discipline When Services Are Outsourced
  • Consider Your Implementation Partner as a Source for Staffing External Support and Optimization of Your ERP
  • Cloud-Based or SaaS Deployments Can Help to Reduce the Workload to Operate an ERP Solution

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.