Gartner Research

Lessons Learned From 11 Supply Chain Transformations

Published: 19 November 2013

ID: G00252835

Analyst(s): Michael Dominy


Chief supply chain officers need help transforming their supply chains. This research describes 11 supply chain transformations, highlights key best practices and reveals the service providers that helped plan and execute the transformations.

Table Of Contents
  • Key Challenges


  • Summary of the Best Practices That Are Described in the 11 Case Examples
  • Case Examples


  • Gain Senior Executive Support and Involvement
    • South American Beverage Manufacturer: EY Client
  • Establish a Transformation Team
    • High-Tech Manufacturer: Infosys Client
    • U.S. Retailer: Kurt Salmon Client
  • Align the Transformation to the Strategy
    • Specialty Hardlines Retailer: IBM Global Business Services Client
  • Centralize Supply Chain Functions
    • Building Products Manufacturer: PwC Client
  • Standardize, Integrate and Institutionalize Processes
    • Industrial Process Manufacturer: Accenture Client
    • Manufacturer of Entertainment Software: Deloitte Client
    • Quick-Serve Restaurant: Havi Global Solutions Client
  • Apply Supply Chain Segmentation
    • High-Tech Manufacturer: Avnet Client
    • Consumer Goods Manufacturer: Clarkston Consulting Client
  • High-Tech Manufacturer: Celestica Client
  • Key Insights for CSCOs

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