Gartner Research

Survey Analysis: Use of Social Software in the Workplace Is Prevalent but its Impact Is Hard to Quantify

Published: 20 November 2013

ID: G00258702

Analyst(s): Nikos Drakos


We present the findings of a user survey into the motivations, experiences and results of the implementation of social software in the workplace. Notable variability in measuring benefits and in spending patterns suggests IT leaders have considerable scope for improvement in their implementations.

Table Of Contents

Survey Objective

Data Insights

  • Survey Respondents Expect Broad Benefits but Do Not Attempt to Measure Them
  • Median Initial One-Time Costs Can Be as Low as $14 per User With Recurring Annual Costs at $13 per User
  • Methodology
  • Definitions
    • Social Software in the Workplace

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.