Gartner Research

How to Improve IT Processes to Deliver Momentous Business Impact

Published: 21 November 2013

ID: G00259095

Analyst(s): Ian Head, George Spafford

Summary

With good leadership and governance, IT service management (ITSM) can deliver momentous business value. Enterprises using ITIL, agile and DevOps may use this approach to raise the quality of IT service delivery. If you want to kick-start your service improvement efforts, then this advice is for you.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • The Five Steps for Improving Processes, Business Impact and Integration
  • Integration — Getting the Information Exchanges Right

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