Gartner Research

NCR Optimizes Product Complexity Through a Big Data Solution

Published: 22 November 2013

ID: G00245406

Analyst(s): Marko Pukkila, Stan Aronow

Summary

Proliferating customer-specific product configurations were increasing NCR's product and supply chain costs. Supply chain leaders can learn from NCR's journey to identify value-added complexity using a big data solution, and to reinforce optimization through a guided sales solution.

Table Of Contents
  • Key Challenges

Analysis

  • Examine the Factors Leading to Complexity
    • Factor 1: Disconnects Between Product Management, Sales and Supply Chain
    • Factor 2: A Lack of Comprehensive, Multidimensional Sales Analytics
    • Factor 3: No Connection Between the Sales Proposal and Solution Configuration Systems
    • Factor 4: Product Life Cycle Management as a Project vs. an Ongoing Process
  • Define Solution Requirements for Enterprise Portfolio Planning
  • Analyze the Product Portfolio — NCR's Tale of Two Markets
  • Guide Sales to the Right Product Offerings — A Lane Strategy
  • NCR Anticipates Improvements in Sales, Supply Chain and Solution Management
  • NCR's Critical Success Factors and Lessons Learned
    • Critical Success Factors
    • Lessons Learned
  • NCR Seeks to Enable True Go-to-Market Execution

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