Gartner Research

Joint Governance for IT and Business Process Outsourcing Will Enhance Service Delivery

Published: 25 November 2013

ID: G00255086

Analyst(s): Ruby Jivan


Separate governance for IT and business process outsourcing deals create inefficiencies and lack of collaboration between service providers and delivery teams. This research guides sourcing executives in developing a joint governance model to realize better value from their outsourcing deals.

Table Of Contents
  • Key Challenges



  • Combine IT and BP Governance Under One Steering Committee and Define Roles and Accountabilities
  • Utilize Operating Level Agreements to Drive End-to-End Performance Delivery Through Process Enhancement Across the Value Chain
  • Utilize Senior Leadership as Enterprise Outsourcing Center of Excellence

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