Gartner Research

Joint Governance for IT and Business Process Outsourcing Will Enhance Service Delivery

Published: 25 November 2013

ID: G00255086

Analyst(s): Ruby Jivan

Summary

Separate governance for IT and business process outsourcing deals create inefficiencies and lack of collaboration between service providers and delivery teams. This research guides sourcing executives in developing a joint governance model to realize better value from their outsourcing deals.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Combine IT and BP Governance Under One Steering Committee and Define Roles and Accountabilities
  • Utilize Operating Level Agreements to Drive End-to-End Performance Delivery Through Process Enhancement Across the Value Chain
  • Utilize Senior Leadership as Enterprise Outsourcing Center of Excellence

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