Gartner Information Technology Research

Gartner Magic Quadrant for Customer Communications Management Software

Summary

CCM software enables organizations to create, personalize and deliver communications to customers more effectively via any output channel. Prospective buyers should use this Magic Quadrant — Gartner's first on this topic — as a starting point when shortlisting providers.

Published: 26 November 2013

ID: G00251841

Analyst(s): Karen M. Shegda, Kenneth Chin, Pete Basiliere

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Adobe
    • Aia Software
    • Cincom Systems
    • Doxee
    • EMC
    • FIS
    • GMC Software Technology
    • HP
    • Isis Papyrus Software
    • Newgen Software
    • OpenText
    • Oracle
    • Pitney Bowes
    • Sefas Innovation
    • Xerox
  • Vendors Added and Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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