Gartner Research

IT Key Metrics Data 2014: Key Outsourcing Measures: Outsourcing Profiles: Overview

Published: 16 December 2013

ID: G00258910

Analyst(s): Linda Hall, Eric Stegman, Jamie Guevara

Summary

This research contains an overview of Information Technology (IT) outsourcing metrics. The focus of the research is both on IT spending and staffing as well as qualitative analyses around management of the sourcing process. Information provided was collected throughout 2013 from a global audience.

Table Of Contents

Analysis

  • Overview
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Outsourcing Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
  • Information Technology Outsourcing Analysis Framework
  • IT Outsourcing Analysis Demographics
  • IT Outsource Spending as a Percent of Total IT Spending
  • Maturity of Approach to IT Outsourcing
  • Most Advanced Outsourcing Arrangement in Place
  • Length of Contract by Service
  • Percent of Services Outsourced by Function
  • Satisfaction with Outsourced Services by Function
  • Percentage of Total Applications Planned Spending Directed to Offshore or Nearshore Resources
  • IT Outsourcing Dollars Managed per FTE
  • Use of Service-Level Agreements to Manage Vendor Performance
  • Use of Penalties/Rewards to Manage Vendor Performance
  • Use of Benchmarking Clauses to Manage Vendor Performance
  • Satisfaction with Benchmarking Clauses to Manage Vendor Performance
  • Applications Hourly Contractor Rates
  • Conclusions
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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