Gartner Research

Forecast: Enterprise Communications Applications, Worldwide, 2010-2017, 4Q13 Update

Published: 05 December 2013

ID: G00253210

Analyst(s): Drew Kraus, Nhat Pham, Megan Fernandez


End-user spending on enterprise communications applications (telephony, contact centers and business phones) will grow from US$15.7 billion in 2013 to US$16.3 billion in 2015, after which it will decline because of migration to service-based deployments.

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