Gartner Research

IT Key Metrics Data 2014: Key Infrastructure Measures: Data Network Analysis: Multiyear

Published: 16 December 2013

ID: G00258882

Analyst(s): Linda Hall, Eric Stegman, Jamie Guevara


This research contains multiyear Data Network metrics. These key metrics provide a high-level view of average data network cost and staffing levels between 2009— 2013. Data network includes WAN, LAN and Internet Access Services (IAS) as well as dedicated cellular (mobile) data network.

Table Of Contents


  • Overview
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Infrastructure Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
  • Data Network Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
  • Data Network Cost as a Percent of Total IT Cost
  • Annual Data Network Cost per Employee
  • Data Network Support FTEs as a Percent of Total IT FTEs
  • Conclusions
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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