Gartner Research

IT Key Metrics Data 2014: Key Infrastructure Measures: Wide-Area Data Network Analysis: Current Year

Published: 16 December 2013

ID: G00258885

Analyst(s): Jamie Guevara, Eric Stegman, Linda Hall


This research contains high-level Wide-Area Data Network cost efficiency and support staff ratios. Information provided in this report was collected throughout 2013 from a global audience. This report also includes key cost and support distributions as well as metrics based on environment scale.

Table Of Contents


  • Overview
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Infrastructure Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
  • Wide-Area Data Network Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
  • Wide-Area Data Network Analysis Data Demographics
  • Annual Wide-Area Data Network Cost per Device
  • Wide-Area Data Network Cost Distribution
  • Salaries and Benefits Cost per Wide-Area Data Network FTE
  • Wide-Area Data Network FTE Distribution: Insourced Versus Contractor
  • Devices per Wide-Area Data Network FTE
  • Conclusions
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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