Gartner Research

IT Key Metrics Data 2014: Key Infrastructure Measures: Voice Premise Technology Analysis: Multiyear

Published: 16 December 2013

ID: G00258890

Analyst(s): Linda Hall, Jamie Guevara, Eric Stegman


This research contains high-level Voice Premise Technology cost efficiency and support staff ratios. Information provided in this report was collected between 2009— 2013 from a global audience CIOs and IT leaders.

Table Of Contents


  • Overview
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Infrastructure Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
  • Voice Premise Technology Analysis Framework
    • Non-personnel Costs
    • Personnel Costs/FTEs
  • Annual Voice Premise Technology Cost per Active Extension
  • Voice Premise Technology Cost Distribution
  • Salaries and Benefits Cost per Voice Premise Technology FTE
  • Voice Premise Technology FTE Distribution: Insourced Versus Contractor
  • Active Extensions per Voice Premise Technology FTE
  • Conclusions
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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