Gartner Research

IT Key Metrics Data 2014: Executive Summary

Published: 16 December 2013

ID: G00258818

Analyst(s): Jamie Guevara, Eric Stegman, Linda Hall


This research contains enterprise-level IT investment, cost and staffing metrics, as well as business productivity ratios for 21 vertical industries, collected throughout 2013 from a global audience. It provides an overall summary of the IT Key Metrics Data: Key Industry Measures published research.

Table Of Contents


  • How Does Your IT Organization Stack Up Against the Competition?
    • Gartner’s ITBudget Tool: Compare Your IT Metrics to Your Industry
    • IT Key Metrics Data Research Background
    • IT Key Metrics Data Key Industry Measures Overview
    • Using This Research
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
  • 2013 IT Investment Measures
    • Total IT Spending/Budget Definition
    • Points of Clarification
    • IT Intensity
    • IT Spending Percent Change, 2012 to 2013
    • IT Spending as a Percent of Revenue, 2013
    • Agility: Revenue Percent Change Versus IT Spending Percent Change, 2012 to 2013
    • IT Spending as a Percent of Operating Expense, 2013
    • Agility: Operating Expense Percent Change Versus IT Spending Percent Change, 2012 to 2013
    • IT Spending per Employee, 2013
    • IT Spending as a Percent of Revenue Versus Operating Profit, 2013
  • 2014 Outlook: A Continued Increase in Spending
    • IT Spending Percent Change, 2013 to 2014
    • IT Spending as a Percent of Revenue, 2014 Projected
    • IT Spending as a Percent of Operating Expense, 2014 Projected
    • IT Spend per Employee, 2014 Projected
  • IT Budget Distributions: Uncover the Facts
    • IT Operational Versus Capital Spending
    • Strategic IT Spending Categories: IT Spending to Run the Business, IT Spending to Grow the Business and IT Spending to Transform the Business
    • IT Spending Distribution: Hardware, Software, Personnel and Outsourcing, 2013
    • Distribution of IT Cost by IT Functional Area, 2009 to 2013
  • IT Portfolio Trends: Staffing
    • IT Full-Time Equivalents as a Percent of Employees
    • Distribution of IT FTEs: Insourced Versus Contractor, 2013
    • Distribution of IT Staff by Role
    • Distribution of IT Staff by IT Functional Area
  • Conclusions
  • Related IT Key Metrics Data Research
  • Appendix: Exploring Gartner's Prescriptive Benchmark Analytics Capabilities
    • Gartner Benchmark Analytics Select Case Studies

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