Gartner Research

Evaluating Software as a Service for E-Commerce

Published: 13 December 2013

ID: G00251943

Analyst(s): Gene Alvarez , Praveen Sengar


Evaluating multiple e-commerce delivery options can be challenging. VPs of e-commerce and CIOs should determine what type of SaaS e-commerce services are needed to meet customers' anytime/anywhere expectations and develop world-class e-commerce operations.

Table Of Contents
  • Key Challenges



  • Understand the Differences Between SaaS E-Commerce Versus Other Delivery Options
  • Consider SaaS Models to Support New E-Commerce Initiatives
  • Use Gartner's Ten Critical Criteria
    • E-Commerce Complexity
    • E-Commerce Scalability
    • Vendor Vision
    • Localization and Geographic Coverage
    • Service Level Agreements
    • Disaster Recovery and Security Requirements
    • Total Cost of Ownership Including Financials and Migration Cost

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