Gartner Research

Market Trends: Key Trends in UCaaS Delivery

Published: 16 December 2013

ID: G00258448

Analyst(s): Bern Elliot , Daniel O'Connell

Summary

Unified communications as a service providers must balance innovation versus support of traditional communications to meet customer expectations. Four key areas of innovation include APIs to IT applications, integration with the Microsoft Lync client, self-service portals and strong mobile clients.

Table Of Contents

Introduction

Market Trend

  • The UCaaS Market Innovates in Six Key Areas
    • Application Programming Interfaces
    • Microsoft Lync Integration
    • Mobility Enablement
    • Self-Service Portals
    • Video for All Types of Endpoints
    • Vendor Direct Delivery

Vendors to Watch

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.