Gartner Research

Market Trends: Key Trends in UCaaS Delivery

Published: 16 December 2013

ID: G00258448

Analyst(s): Bern Elliot , Daniel O'Connell


Unified communications as a service providers must balance innovation versus support of traditional communications to meet customer expectations. Four key areas of innovation include APIs to IT applications, integration with the Microsoft Lync client, self-service portals and strong mobile clients.

Table Of Contents


Market Trend

  • The UCaaS Market Innovates in Six Key Areas
    • Application Programming Interfaces
    • Microsoft Lync Integration
    • Mobility Enablement
    • Self-Service Portals
    • Video for All Types of Endpoints
    • Vendor Direct Delivery

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