Gartner Research

Research Roundup for Communications Service Providers Working Toward Back-Office IT Modernization

Published: 18 December 2013

ID: G00258325

Analyst(s): Norbert Scholz


Communications service providers modernize their back offices to align IT and networking departments with business priorities. Modernization components include application portfolio management, enterprise architecture, governance, rationalization, simplification and standardization.

Table Of Contents


  • IT Modernization Remains a Top Priority for CSPs
  • What Is IT Modernization?
    • What IT Modernization Means for CSPs
  • What Needs To Be Modernized?
  • How Has IT Modernization Changed?
  • Four Paths of IT Modernization

Research Highlights

  • The Business Case for IT Modernization
  • The Drivers for IT Modernization
  • The Impact of IT Modernization on Back-Office Platforms
  • Management Best Practices
  • Modernization Alternatives
  • Cost Management and Modernization
  • Modernization Solutions Providers

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