Gartner Research

Communications Service Provider CEOs Must Facilitate Collaboration Between Chief Technology Officers and Chief Information Officers to Drive Digital Innovation

Published: 20 December 2013

ID: G00248652

Analyst(s): Martina Kurth, Mentor Cana


The traditional network-driven role of CTOs is shifting toward software and IT-driven initiatives to become more intertwined with the CIO role. CEOs in CSP organizations need to drive close collaboration between CxO-level executives, including chief marketing officers, for market growth.

Table Of Contents


  • Communications Service Providers Need to Bridge the Gap Between Business, Network and IT With New Leadership at CSP and CxO Level
  • Key Business Priorities for CSPs
    • How to Drive New Revenue Streams
    • Prevailing Technology Focus Areas and Investment Priorities for CSPs
    • The Shifting Roles of CSPs, CIOs and CTOs and What Is Required to Achieve Changing Business and Technology Goals
    • C-Level Organizational Models and Reporting Scenarios

Research Highlights

  • CSP Industry Dynamics and Strategic Options
  • Drivers for the Changing CIO and CTO Roles
  • Best Practices to Prepare for the Future
  • CIO and CTOs Will Have to Consider the Implications of New Technology Solutions
  • Vendor Solutions to Support New CIO and CTO Sourcing Patterns
  • Organizational Impact

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