Gartner Research

Vendor Survey Analysis: Profitability Will Be Essential for IT Services Provider Survival Through 2015

Published: 20 December 2013

ID: G00258524

Analyst(s): Sandra Notardonato , Gianluca Tramacere, Dean Blackmore , Twiggy Lo


In the third quarter of 2013, Gartner surveyed 27 of the top IT services providers. This document will allow service providers to compare profitability and align their strategic initiatives to our findings.

Table Of Contents

Data Insights

  • Stuck in the Middle
  • Services Revenue Expected to Outpace Product Revenue
  • Profitability a Priority, but There Is a Downside
    • Business Consulting and Application Development and Implementation Top the Profitability Table
    • Service Providers Join Clients on a Strong Focus on Capex Reduction
  • Methodology

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