Gartner Research

Forecast Analysis: Enterprise Communications Applications, Worldwide, 4Q13 Update

Published: 23 December 2013

ID: G00253212

Analyst(s): Drew Kraus, Megan Fernandez


End-user spending on enterprise communications applications (telephony, contact centers and business phones) will grow from $15.7 billion in 2013 to $16.3 billion in 2015, after which it will decline due to migration to service-based deployments.

Table Of Contents
  • Macroeconomic, Geopolitical, Demographic and Cultural Factors
  • Regional Assumptions
  • Deployment Model Assumptions
  • TDM/IP Tech Transition Assumptions
  • Alternative Use Assumptions


  • Change in 4Q13 Forecast Compared With 3Q13 Forecast
  • Segment and Regional ECA Quarter-Over-Quarter Changes

Market Model

  • Forecast Components
    • Unit Shipments
    • ASP per Unit
  • Influencing Factors
    • TDM-to-IP ECA Technology Transition
    • Current-Year Unit Shipments
    • Shipment History
    • Product Life Cycle
    • Deployment Model
    • Competition
    • ASP History
    • User Research
    • Vendor Surveys, Interviews and Filings
    • Enterprise Budgets
  • Connections
    • Shipment History > Product Life Cycle > TDM-to-IP Technology Transition
    • Current-Year Unit Shipments
    • Shipment History > Technology Transition > Deployment Model
    • Product Life Cycle > Technology Transition
    • Deployment Model > Unit Shipments
    • Vendor Surveys > Competition > ASP per Unit
    • Macroeconomic Factors > ASP History > ASP per Unit
    • User Research > Current-Year Shipments
    • Vendor Surveys, Interviews and Filings > Current-Year Shipments > ASP per Unit
    • Macroeconomic Factors > GDP Forecast > Enterprise Budgets

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