Gartner Research

Agenda Overview for Social Software and Collaboration, 2014

Published: 02 January 2014

ID: G00254692

Analyst(s): Mike Gotta


Economic and societal changes have reshaped our agenda, which will help IT leaders address legacy needs, promote innovation, and create new ways for people and organizations to work together. Communicating, sharing information and collaborating effectively are critical for realizing business value.

Table Of Contents


Key Issues

  • How can I maximize the potential of social software and collaboration technologies to achieve better business results?
  • How do I determine the business value of social and collaboration technologies?
  • How can my IT organization work with business leaders to improve employee engagement?
  • How can I best enable new customer experiences and community relationships via social and collaboration technologies?
  • What new ways of working will have the most transformative impact on my business and organization, and how should I respond?

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